Frequently Asked Questions
What is Hyba exactly?
The future of clean, of course! More specifically, Hyba is an advanced personal cleansing system that combines a touchless dispenser and personal cleansing spray with a specially designed tissue that still flushes like regular toilet paper.
How does the dispenser work?
The compact dispenser is sensor operated (that’s the touchless part) and activates when you place your hand within 4 inches below the unit. Hyba will continuously dispense until your hand is out of range.
Can I use the dispenser liquid with other brands of toilet paper?
You can, but for maximum performance and usability, we recommend using it with the Hyba™ bath tissue that came included with your starter kit as it was specifically designed to retain and effectively use the cleansing spritz without weakening or destroying the tissue fibers. (That means no soppy mess or “poke–through” when cleaning!)
Where can I purchase more Hyba™ cleansing spritz refills?
Whenever you're ready to buy additional liquid bottle refills, simply visit Amazon.com.
How do I reload or replace bottle when empty?
You can easily reload your Hyba touchless dispenser with a fresh bottle of cleansing spritz. Simply remove the front cover by gently shifting down and pulling away from the dispenser. If your dispenser is wall mounted, take care to remove only the cover, without dislodging the dispenser from the wall. Remove the clear cap from your new bottle, turn the bottle upside down and insert (nozzle first) into the dispenser, pressing into place. To replace the front cover, align tabs and shift front cover up until it clicks.
Can I return the Hyba system?
Yes, to return or exchange by mail please contact Amazon.com. For replacement parts, please call us toll–free at 1-800-283-5547, open M-F, 8am–5pm EST/EDT.
If I don't need the TP stand, can I return it?
Absolutely. Click here to create a shipping label and send it back our way.
What surfaces do you recommend to apply/or surfaces to avoid?
Excluding vinyl surfaces or wallpaper, any vertical surface that’s dry, flat and smooth will work. Just be mindful of putting the adhesive strips on items of personal value (antique wooden vanities, for example).
What is the recommended setup?
If you already have a toilet paper holder, simply mount the touchless dispenser on a bathroom wall next to it. If not, use the included stand–it will hold both your touchless dispenser as well as a roll of Hyba spritz-safe tissue. Either way, be sure you have enough clear space below the touchless dispenser to keep the automated sensor from accidentally dispensing (at least 4 inches or more).
How do I safely remove my wall mounted dispenser from the wall?
To remove the adhesive from the wall, take off the dispenser body from the wall mount back cover. With the wall mount back cover still attached to the wall, grab the excess tab from the adhesive strip that is exposed. Hold the wall mount back cover and pull the adhesive tab straight down at least 15 inches until base and strip release. It’s that easy!
Is Hyba tissue biodegradable? Eco-friendly?
Our tissue is 100% biodegradable. Even if you’re on sanitary sewers or septic tanks, the substances that make up our tissue are decomposable.
What’s in the spritz? Is it safe?
Hyba spritz formula is a water-based cleanser designed to offer a safe and hygienic source of moisture for your specially-designed Hyba tissue. It’s made with a paraben-free, naturally-derived cleanser that’s dermatologist tested.
Is Hyba tissue safe for septic and sewer tanks?
Hyba tissue was specially designed to be flushable and safe for standard sewer and septic systems. You’ll see the septic safe icon on Hyba packaging as an indication.